Terms of service

1. Who these terms cover

These terms govern Restaurant Intel’s website, account, research reports, spreadsheets and related services. ‘We,’ ‘us’ and ‘our’ mean FranBizNetwork, operating Restaurant Intel. Contact ab@getrestaurantintel.com with questions about the operator or these terms. FranBizNetwork is the seller of this service.

By affirmatively accepting these terms when creating an account or checking out, you agree to them. If you act for a company, you confirm you have authority to bind it; ‘you’ includes that company. The service is for adults aged 18 or older conducting lawful business activities. Do not purchase or use it if you cannot agree to these terms. A separately signed agreement controls only where it expressly conflicts with these terms.

2. What you are buying

We provide researched business signals and available published business contacts, with source links. Coverage describes the geographic area your plan permits, not a promise that every restaurant, county, state, source or event is monitored comprehensively or that every area has usable records. Filters select types of research; they do not establish a business’s intent to purchase your services.

Government filings, registrations and financing approvals can be incomplete, delayed, revised, withdrawn or incorrectly attributed. An application does not prove an opening; an ownership filing does not prove a completed sale; a financing approval does not prove funds were disbursed, a new opening or a current borrowing need. A published email or phone is not a promise of accuracy, consent, deliverability, ownership or availability. Source dates and our review dates are different.

We check supported sources periodically, subject to publisher schedules, access restrictions and service availability. Checks can find no new records. Records are included automatically after basic identity and source checks; manual or AI approval is not required. An optional weekly AI check covers a limited subset. Automated checks can be wrong. Reports include saved sources and available dates. All active plans receive available nationwide records every two weeks, excluding records already delivered to the same recipient. Existing state subscriptions keep their price. Unless your written order expressly says otherwise, there is no fixed delivery quota, guaranteed weekly volume, real-time alert guarantee, exclusive territory, exclusive lead or guaranteed sales result. The same record may be supplied to different customers. Duplicate prevention is based on the identities and delivery history available to our system and cannot establish that you have never seen a business elsewhere.

3. Your license and permitted use

While your access is authorized, we grant you a limited, non-exclusive, non-transferable license to use the service and supplied reports for your own organization’s legitimate business research and prospecting. You may import reports into your internal CRM and share them with personnel or contractors working solely for your organization, subject to these restrictions and your responsibility for their conduct. Your order may specify additional seat limits.

Do not resell, sublicense, redistribute, publicly post or create a competing data service from our reports or account access without our written permission. Do not share passwords, bypass access controls, scrape the customer portal, interfere with operation, introduce malicious code, evade rate limits or access another customer’s information. Do not remove source attribution or misrepresent our analysis as a government certification or a verified transaction.

We and our licensors retain rights in our software, branding, analysis and original compilation. We do not claim ownership of public facts or third-party source material. Access to a source link does not grant rights beyond those provided by its owner or applicable law. Lawful copies of reports already delivered may continue to be used internally after cancellation, subject to these restrictions and any applicable correction or deletion obligations.

4. Your outreach and decisions

Independently verify identity, relevance, timing and contact information before acting. You are responsible for your messages, calling methods, recipient selection, suppression lists, required notices and consents, and compliance with applicable email, telephone, text, privacy, advertising and do-not-call rules. Public availability is not permission to contact someone by every channel. Honor objections and opt-outs; do not harass, deceive, impersonate or discriminate.

Do not use this service to determine an individual’s eligibility for credit, employment, insurance, housing or another purpose governed by consumer-reporting law. We do not provide consumer reports. Do not use it to profile sensitive personal characteristics, target vulnerable people, locate a person for harm, or conduct unlawful surveillance. Our reports are not legal, financial, investment, tax or professional advice. You remain responsible for your business decisions.

5. Accounts and communications

Provide accurate account, billing and business information. Keep passwords and invitation links private, restrict access to authorized people and promptly report suspected compromise. You are responsible for activity you authorize through your account; this does not excuse our own legal obligations. We may verify account ownership before releasing private data or changing sensitive settings.

Account confirmations, security messages, receipts and service notices may be sent electronically. Report emails can be stopped using the link in a delivery, account preferences or a reply requesting unsubscribe. Stopping emails does not cancel a paid subscription. Use Manage billing in your account or contact support to cancel. We do not require marketing consent as a condition of exercising statutory privacy rights.

6. Prices, renewal and cancellation

The amount, currency, billing interval, geographic coverage and any applicable taxes or discounts are shown at checkout before you pay. Current standard plans are $149 USD per month for one state and $399 USD per month for national coverage. By completing a recurring checkout, you authorize the disclosed recurring charges until cancellation. Stripe processes payments; your payment provider’s applicable terms also apply.

Subscriptions renew monthly unless canceled before renewal. Use Account → Account & subscription → Manage billing, or email support for help. Cancellation normally takes effect at the end of the already-paid period, with no further renewal. Retain your confirmation and contact us promptly if the portal is unavailable. Mandatory cancellation and refund rights under applicable law take priority.

Upgrade the existing subscription through Manage billing when switching is available. Checkout or the portal will show the charge and any proration before confirmation. Access to additional coverage depends on successful billing; an unpaid upgrade does not entitle you to expanded deliveries. Failed or reversed payments may pause access and sending. Do not open a second subscription to change plans; report accidental duplicates to support.

We will give advance notice of changes to recurring prices or material subscription terms and obtain additional consent where required. Such changes do not retroactively change a period already paid for. You can cancel before the change takes effect. You are responsible for applicable taxes shown at checkout or otherwise legally due; we do not represent that Stripe automatically handles all tax obligations.

7. Corrections, missing service and refunds

Tell us promptly about incorrect records, missing paid service or billing errors at ab@getrestaurantintel.com. Include your account email and the report or charge reference, not card numbers or passwords. We will review the issue and, as appropriate, correct or replace affected records, restore service, issue a credit or refund, or cancel future billing.

Except where required by law or expressly stated in your order, fees for service already supplied and unused portions of a billing period are not automatically refundable merely because you did not win business, chose not to use a report or changed your plans. This does not permit us to retain payment for materially undelivered service without an appropriate remedy. Nothing here removes your right to dispute an unauthorized charge or exercise mandatory consumer rights.

8. Availability, changes and suspension

Maintenance, security incidents, publisher restrictions, supplier outages and other events may interrupt service or require a source to be changed or removed. Reasonable efforts to restore service do not create an uptime guarantee. We may suspend access for a credible security risk, nonpayment, unlawful use or material breach, with notice and an opportunity to resolve the issue when appropriate and feasible.

If we discontinue a paid service for reasons unrelated to your breach and cannot provide a materially equivalent service, we will provide an appropriate refund for the unprovided prepaid portion. Save your own authorized copies of delivered reports. Account history is a convenience, not a promise of permanent storage, and remains subject to retention, legal, security and deletion requirements.

9. Warranty limitations

To the fullest extent permitted by law, the service and third-party information are provided ‘as is’ and ‘as available.’ We disclaim implied warranties of merchantability, fitness for a particular purpose, title and non-infringement to the extent they may lawfully be disclaimed. We do not guarantee completeness, uninterrupted access, error-free results, contact availability or any commercial outcome.

These limitations do not override express promises in your written order, our privacy obligations or warranties and rights that cannot lawfully be excluded. Third-party websites and services are outside our control; a link does not mean endorsement.

10. Limits of liability

To the fullest extent permitted by law, neither party is liable to the other under these terms for indirect, incidental, consequential, special or punitive damages, or lost profits, revenue, business opportunities or goodwill, arising from the service, even if advised of their possibility.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the service is limited to the greater of $100 USD or the fees you paid us for the affected service during the 12 months before the event giving rise to the claim. These exclusions and cap do not apply to fraud, willful misconduct, gross negligence, or liability that applicable law does not allow us to exclude or limit. They do not reduce a refund expressly owed under these terms or a mandatory statutory remedy.

11. Responsibility for third-party claims

To the extent permitted by law, you will indemnify us against third-party claims, damages and reasonable legal expenses caused by your unlawful outreach, unauthorized redistribution, material breach of these terms, or material you submit that infringes another person’s rights. This obligation applies only to the extent caused by your conduct and does not cover our own negligence, misconduct or violation of law.

We will promptly notify you of a covered claim, reasonably cooperate at your expense and allow you to control its defense with competent counsel. You may not agree to a settlement admitting our fault or imposing obligations on us without our written consent, which we will not unreasonably withhold.

12. Disputes and general terms

Contact support first so we can try to resolve a dispute informally. This does not delay urgent relief, statutory deadlines or your right to contact a regulator or bring a lawful claim. These terms do not impose mandatory arbitration or waive non-waivable court or consumer rights. California law governs these terms, excluding its conflict-of-laws rules, except where applicable law requires otherwise or preserves mandatory protections in your jurisdiction. A claim may be brought in a court with lawful jurisdiction; no non-waivable right to a local forum is restricted.

If a provision is unenforceable, it will be limited only as necessary and the remaining provisions continue. A failure to enforce a provision is not a waiver. Neither party may transfer this agreement in a way that reduces the other party’s legal rights; we may assign it with the business subject to existing obligations. These terms and any applicable written order form the agreement for the service. Changes apply prospectively, will be dated here and will be notified or submitted for consent where required.